Monday, August 15, 2011

Renton Motorcycle Company Lost a Customer in Me.

I’ve thought this over long and hard and the manager of Renton Motorcycles will be getting a letter from me very soon. Instead of me spending my next ten thousand dollars on a toy there, I’ll go elsewhere.
These guys are a huge store down in Renton and they look amazing! Their parts area is full of flashy shit and cool doo-dads and junk. They have sales staff that treat you well and this is where I bought my bike from last year. I have taken it there as part of the pre-paid service agreement which has saved me some cash overall.
The problem is this: Each time I have taken my bike there, I have made it clear that I live far as fuck away and that I expect the priority to be given to me as was promised in conjunction with buying the pre-paid service package.
Another problem is that they have pirate rates on service. To install two sprockets and a chain, they wanted $200 bucks for a job that takes 45 minutes TOPS. Fuck that. I took it to Bellevue Kawasaki and got it done for 86 bucks. Bam!
I dropped my bike off at 9:30 using the after-hours drop box and they managed to blow that shit off… my appointment was at 10:30 in the morning, but I was not about to wait around and talk to the passive-aggressive people at the counter for service.
Mr. Lamphere, if he is still alive, should go fire the service manager and let it be known that piss-poor customer service is not okay. I got my bike back at 5:45 pm and missed my plans that night because of the God-awful traffic that time of day; the job should have been done NO LATER THAN 2:00pm. The guy at the desk gave me some weak-shit apology and was like  “sometimes we forget to check the box”. I wasn’t going to yell at him like a dumbass because I knew he may or may not have had anything to do with this fiasco. On top of everything else, when I went to get the bike, I had to wait for some sloppy shit-sandwich kid to wheel my bike out to the wash area; it was dirty as fuck still. Only one of my five trips there resulted in a clean bike. He asked if I wanted to wait ten more minutes for a wash. I told him “fuck no”.
Anyway, I WAS happy with this place, but only because I had faith that next time would be better. Four “next times” later and they are still a soup sandwich.
If you want to buy a motorcycle, go elsewhere. These guys sell an image, not motorcycles.
Peace bitches.

P.S. : Mr. Lamphere, if you are reading this, I am grateful that you sell so many brands under one roof, but am saddened as to how badly your staff suck balls.


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